Player Support

For account, character, loot or chat issues, contact [email protected].

What to include

• Your character name/class and the approximate time of the issue.
• Whether you use the iOS app or website, device model and operating-system version.
• Steps before the issue, error text or a screenshot without private information.
• A loot or transaction reference, if available.

Never send passwords, verification codes, login links, keys or card details. Support will not ask for them.

Disconnections and unclaimed rewards

After a co-op disconnection, reconnect promptly using the same account. If clear rewards have not appeared, check unclaimed loot in the co-op area. If a transaction is awaiting confirmation, use the on-screen retry for the original request rather than creating repeated operations.

Guests, data export and deletion

Guests are identified by their session credential. Link an email, Google or Apple login in account settings to reduce the risk of losing access when device/browser data is lost. Account settings provide data export and account/character deletion. Uninstalling the app does not delete the server account.

Chat and safety

Use world chat's block/report controls for inappropriate messages. Email support with the time and report reference to add information or appeal. Do not post private details in public chat.

In-app purchases and refunds

Apple processes iOS Starstone purchases. If payment succeeded but currency is missing, confirm you are using the same linked game account, reconnect and synchronize pending transactions. If necessary, email support the transaction reference and purchase time, without passwords or private receipt details. Request refunds through Apple Report a Problem. Sandbox/Preview Starstones are for testing and do not transfer to live accounts. Do not pay other players or unofficial links.